1. INTRODUCTION

Argoid Analytics, Inc. (“Argoid,” “we,” “us,” or “our”) respects the privacy of its Users (“User,” “your,” or “you”). This Privacy Policy (the “Privacy Policy”) explains how we collect, use, disclose, and safeguard your information when you use our proprietary consumer insights platform (the “Platform”) through our  website at  (the “Website”) or our mobile application (the “App”). The capitalized terms have the same meaning as ascribed in our Terms of Use, unless otherwise noted here.

Argoid is committed to protecting the privacy of its Users whose information is collected and stored while using Argoid’s Platform through our Website or App.

Our Platform helps our Users in determining customer predictions based on their usage pattern; is capable of churn prevention; improves campaign effectiveness; provides intelligent recommendations; accelerates cross-sell & upsell; capable of engagement process automation and ensures fraud prevention (collectively “Services”).  

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND OUR POLICIES AND PRACTICES REGARDING YOUR INFORMATION AND HOW WE WILL TREAT IT. BY ACCESSING OR USING OUR WEBSITE, APP, AND PLATFORM, YOU AGREE TO ACCEPT ALL THE TERMS CONTAINED IN THIS PRIVACY POLICY AND ACKNOWLEDGE AND AGREE WITH THE PRACTICES DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS AND USE OUR WEBSITE, APP, AND PLATFORM.

IF YOU HAVE ANY QUESTIONS REGARDING THIS PRIVACY POLICY, PLEASE SEND US AN EMAIL AT privacy@argoid.com.

  1. WHAT INFORMATION DO WE COLLECT?

When you register to use our Website, App, or Platform, we collect personal information (also referred to as personally identifiable information or “PII”). The information so collected will be stored on our servers located in the U.S. Users are able to change their personal information via email by contacting us at privacy@argoid.com.  We collect the following information when you register on our Platform:

a. Personally Identifiable Information.  

  • name
  • online contact information such as email address or username
  • phone number
  • professional or employment-related information

b. Account Information. When you register to use our Platform or when you create an account, we will collect your personal information.

c. Financial Information. we will update this Privacy Policy when we start using and storing such information. We will also inform you via reasonable means if we start collecting such information from you.

  1. HOW DO WE COLLECT INFORMATION?

We collect personal information from you in the following ways:

  • At registration on our Website, App, or Platform;
  • In email, text, and other electronic messages between User and our Website, App, or Platform;
  • From forms filled out by User;
  • From records or copies of correspondences (including email addresses) if User contacts us;
  • From search queries on our Website, App, or Platform; and

We collect information from you automatically when you navigate through our Website, App, or Platform in the following ways:

  • Usage details; 
  • Information obtained through browser cookies;

  1. HOW DO WE USE YOUR INFORMATION?

We use the information that you provide to:

  • Provide Users with information, products, or Services requested from us;
  • Contact Users about our products and Services that may be of interest; 

  1. OUR COOKIE POLICY

Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this Privacy Policy, we refer to all of these technologies as “Cookies.” 

We use Cookies on our Website and App to (a) compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future, and (b) allow trusted third-party services that track this information on our behalf.  You can set your browser to refuse all or some browser Cookies, but it may affect User experience. We honor Do Not Track signals and, if one is in place, we will not track, plant cookies, or use advertising. 

We do not allow third party behavioral tracking but, we do provide links to third-party web pages. These third-party sites have separate and independent privacy policies.  We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website, App, and Platform and welcome any feedback at about these sites.  Please contact us at privacy@argoid.com.

  1. HOW DO WE PROTECT INFORMATION WE COLLECT?

Our Website and App receive regular security scans and penetration tests.  Our Website and App also receive regular malware scans.  In addition, our Website and App use an SSL certificate as an added security measure. We require username and passwords for our employees who can access the personal information of Users that we store and/or process on our Platform and servers. In addition, we actively prevent third parties from getting access to the personal information of Users that we store and/or process on our Platform and servers.  We accept payment by credit card through a third party credit card processor on our behalf.  We will implement reasonable security measures every time you enter, submit, or access your information. We will delete all personal information that we keep on you if you ask us to do so.

  1. DATA SECURITY MEASURES.

a. Security Measures.  We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.  The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, App, or Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website, Platform, or Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website, App, or Platform. 

b. Fair Information Practice Principles.  In the event of a personal data breach, we will notify the User within 48 hours by email.

  1. DISCLOSURE OF PERSONAL INFORMATION

a. Disclosure of Personal Information. 

We will only disclose personal information as described in this Privacy Policy or with the written consent of the User. 

b. Other Disclosure of Personal Information

We will disclose personal information (i) if we believe it is necessary or appropriate to protect the rights, property, or safety of us, our customers, or others.

c. Choices Users Have About How Argoid Uses and Discloses Information.

Tracking Technologies and Advertising. Users can set their browser to refuse some or all the browser cookies, but if the Users disable or refuse cookies, some parts of our Website may not be accessible or function properly.

  1. GOOGLE ADSENSE AND GOOGLE ANALYTICS

Google, as a third-party vendor, uses Cookies to serve advertisements to Users on our Website, App, and Platform. Google uses first-party Cookies, such as Google Analytics Cookies, to compile data regarding User interactions with ad impressions and other ad service functions as they relate to our Platform. We currently use Google Analytics to collect and process certain Website and App usage data. To learn more about Google Analytics and how to opt-out, please visit https://policies.google.com/privacy/google-partners

  1. COPPA COMPLIANCE (FOR CHILDREN UNDER 13 USERS ONLY)

The Children’s Online Privacy Protection Act (“COPPA”) is a federal legislation that applies to entities that collect and store “Personal Information,” as the term is defined under COPPA, from children under the age of 13. We are committed to ensure compliance with COPPA. Our Website, App, and Platform are not meant for use by children under the age of 13. Our Website, App, and Platform do not target children under the age of 13, but we do not age-screen or otherwise prevent the collection, use, and personal disclosure of persons identified as under 13. If you would like to know more about our practices and specifically our practices in relation to COPPA compliance, please email us at privacy@argoid.com.

IF YOU ARE UNDER 13, PLEASE DO NOT ACCESS OR USE OUR WEBSITE, APP, OR  PLATFORM. 

  1. CAN-SPAM ACT OF 2003

The CAN-SPAM Act establishes requirements for commercial messages, gives recipients the right to have businesses stop emailing them, and spells out penalties for violations.  Per the CAN-SPAM Act, we will:

We collect personal information from you in the following ways:

  • not use false or misleading subjects or email addresses;
  • identify the email message as an advertisement in some reasonable way;
  • include the physical address of Argoid Analytics, Inc., which is 3260 Hillview Ave palo Alto,CA 94304;
  • honor opt-out/unsubscribe requests quickly; and
  • give an “opt-out” or “unsubscribe” option.

If you wish to opt out of email marketing, follow the instructions at the bottom of each email or contact us at privacy@argoid.com and we will promptly remove you from all future marketing correspondences.

  1. LIST OF THIRD-PARTY SERVICE PROVIDERS

Argoid uses the following third-party service providers for the provision of services as detailed under the Terms of Use.

Name of Third-Party Service ProviderContact Information
AWS (US) Website: https://aws.amazon.com/premiumsupport/knowledge-center/aws-phone-support/Address: 410 Terry Avenue North, Seattle, WA 98109-5210
Microsoft AzureWebsite: https://azure.microsoft.com/en-in/overview/sales-number/Address: One Microsoft Way, Redmond, Washington 98052, USA. 
Google CloudWebsite: https://support.google.com/?hl=enTelephone: (855) 817-0841
IBM CloudWebsite: https://www.ibm.com/support/home/Address: 1 New Orchard Road, Armonk, New York 10504-1722
DigitalOceanWebsite: https://www.digitalocean.com/company/contact/Address: 101 6th Avenue, New York, NY 10013

Additionally, if you have any questions or concerns about our third-party service providers, please email us at privacy@argoid.com.

  1. TERRITORIAL RESTRICTION

Our Website, App, and Platform are only available for use and download outside the European Union. Our Website, App, and Platform is not available for use or download by residents of, visitors to, or employees of our customers, who reside in the European Union (collectively a “European”). If you are a resident in the United States of America (“US”), you must comply with this Privacy Policy and our Terms of Use. If you are a resident of any other country, please ensure compliance with all local laws prior to using our Website, App, or Platform.

If you have any questions regarding this Section, please email us at privacy@argoid.com.

  1. MODIFICATIONS TO OUR PRIVACY POLICY

Argoid reserves the right, at its sole discretion, to change or modify this Privacy Policy at any time. In the event we modify this Privacy Policy, such modifications shall be binding on you only upon your acceptance of the modified Privacy Policy. We will inform you about the modifications on our Privacy Policy on our Platform by posting a modified version of the Privacy Policy page, or by a comparable means within a reasonable time period.  Your continued use of our Website, App, or Platform shall constitute your consent to such changes.

  1. COPYRIGHT INFRINGEMENT/DMCA NOTICE

If you believe that any content on our Website, App, or Platform violates your copyright, and you wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to the Digital Millennium Copyright Act of 1998 (“DMCA Takedown Notice”)) must be provided to our designated Copyright Agent.

  • Your physical or electronic signature;
  • Identification of the copyrighted work(s) that you claim to have been infringed;
  • Identification of the material on our Website, App, or Platform that you claim is infringing and that you request us to remove;
  • Sufficient information to permit us to locate such material;
  • Your address, telephone number, and email address;
  • A statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Argoid’s copyright agent to receive DMCA Takedown Notices is Srikanth G N, srikgn@argoid.com, at Argoid Analytics, Inc., Attn: DMCA Notice, 3260 Hillview Ave Palo Alto, CA 94304. You acknowledge that for us to be authorized to take down any content, your DMCA Takedown Notice must comply with all the requirements of this Section. Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by Argoid Analytics, Inc. in connection with the written notification and allegation of copyright infringement. 

  1. CONTACT US. 

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

  • Privacy Officer: Srikanth G N
  • Email: privacy@argoid.com
  • Address: Argoid Analytics, Inc., 3260 Hillview Ave Palo Alto, CA 94304 

PLEASE NOTE: IF YOU USE OUR WEBSITE, APP, AND/OR PLATFORM, YOU HAVE AGREED TO AND ACCEPTED THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND THE TERMS AND CONDITIONS SET FORTH IN OUR TERMS OF USE.  IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY OR OUR TERMS OF USE, PLEASE DO NOT USE OUR WEBSITE, APP, AND/OR PLATFORM.